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TERMS AND CONDITIONS MARA HOTUNG GEM VOYAGER

Purchases Wholesale and Retail from Mara Hotung – Gem Voyager (Gem Voyager) are subject to the following Terms & Conditions (hereinafter referred to as the “Terms & Conditions”). The signed agreement implies that you agree to comply with and be bound by these Terms & Conditions

INTELLECTUAL PROPERTY RIGHTS

Gem Voyager designed pieces are protected by copyright, trade marks and/or other intellectual property rights and are the exclusive property of Gem Voyager or are used with the permissions of their owners. Such content includes but is not limited to, all photographs, images, illustrations, texts, multimedia (graphic, audio and video), logos as well software used for the design and the function of the Site. All rights are reserved worldwide.

You hereby agree that all comments, suggestions, drawings, concepts, photos, testimonials, and all articles or documents (except for the private information concerning you) communicated or entrusted to Gem Voyager through this Agreement or by any other means (hereinafter referred to as the “Suggestions”) shall not be deemed as confidential and shall not be your property. All Suggestions shall automatically become the property of Gem Voyager as soon as they are made. The fact of making a Suggestion shall transfer to Gem Voyager all rights, titles and interests, including the copyrights, linked to the Suggestions. Gem Voyager has no obligation (i) to preserve the confidential nature of any Suggestion; (ii) to financially compensate anyone in exchange for or in connection with a Suggestion; or (iii) to reply to or acknowledge receipt of any Suggestion made to it. You hereby assert and guarantee that none of your Suggestions infringe on the rights of a third party, with respect to copyright, registered trademarks, patents, trade secrets, private life or any other personal or property rights. By making a Suggestion, you acknowledge that Gem Voyager can (but is not obliged to) copy, publish, disseminate or use this Suggestion for any purpose, including, but not limited to, advertising, promotional or product development purposes or any other commercial purpose, without any financial compensation being payable to you or any other person. You are and shall remain liable for the content of any Suggestion made by you.

PRODUCTS – PRICES

The Gem Voyager products are representative of Gem Voyager’S collection. The style drawings, models, and colours of the Gem Voyager products featured may not be modified without prior notice.

NO GUARANTEE

The pieces ordered are provided “as is” and “within the limit of their availability”.

REPRESENTATIONS AND WARRANTIES

You represent, warrant and covenant that (a) you have the power and authority to enter into this agreement; (b) you are at least eighteen (18) years old; and (c)You will comply with these Terms & Conditions.

LIMITATION OF LIABILITY

MHJ shall under no circumstances be held liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if Gem Voyager was previously informed of the possibility of such damage, whether during a contractual action, a prejudice or any other theory, resulting from, or connected to the use, incapacity to use or execution of information, products or documents.

COMPENSATION

You hereby agree to defend, compensate and refrain from holding Gem Voyager, for any lawsuit, damages, losses, costs and expenses, including among other things any reasonable lawyers’ fees and legal costs ensuing from this Agreement.

WHOLESALE MANUFACTURE ORDERS

All quoted prices are estimates only and may be subject to change, and unless mentioned otherwise, are exclusive of VAT and P&P.

All metal weights provided on CAD models are estimated to the best of our ability.

Please note that metal prices fluctuate, and are thus subject to daily change.

Orders take approximately 6-8 weeks.

JEWELLERY CARE

Our jewellery is carefully handmade from a variety of materials including gold, sterling silver, vermeil (18K gold plated sterling silver), precious and semi precious stones, rare vintage components and resin, therefore please treat all with care. For maximum protection, jewellery should be stored in its original box or pouch. We strongly recommend that all jewellery is removed before sleeping, swimming or showering and take great care not to spray or coat with perfume, lotions, cosmetics or household cleaners. A separate guideline is included.

RETURN/REFUND POLICY

We want you to be completely satisfied with your purchase. However, if you would like to return an item we are happy to discuss a refund or credit note provided the item is unworn, in perfect condition and in the original packaging.

With all returns and faulty/damaged items, please notify us within 48 hours of receiving the order at contact@gemvoyager.com. Quote your name and address, details of product and reason for return. We will then advise on how to proceed. We are unable to accept returns that have not been agreed prior to shipping.

Please note Gem Voyager cannot refund postage and packaging charges, or any tax and duties payable outside of the EU. SALE purchases are NOT entitled to a refund or exchange.

Bespoke & made to order items are also not entitled to a refund.

When returning items, we strongly recommend that for your own protection, proof of posting is obtained. We cannot be held responsible for returns that are lost in transit.

Ownership of the Goods and the risk of damage to the Goods will pass to you upon delivery.

We regret that in compliance with the current Health and Hygiene regulations, we cannot accept the return of pierced items such as earrings or personal items such as hair accessories unless they are faulty. This does not affect your statutory rights.

In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.

PRICES

Goods are charged at price shown plus VAT on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed. All prices are stated in British Pounds Sterling (£ GBP).

SHIPPING/DELIVERY

For protection and insurance, we post everything in the UK Special Delivery by Royal Mail, Europe and The Rest of The World also Royal Mail signed for or an international courier. Rates are standard and do not include insurance.

All transactions are taken in Pound Sterling.

Parcels will need to be signed for in person, so please state a delivery address, where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot

Delivery time is subject to product availability and clearance of payment.

FEEDBACK AND COMPLAINTS

We welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, it will be dealt with promptly. Please contact us at info@marahotungjewels.com.

SERVICES AND CONDITIONS OF USE

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.

STOCKISTS

If you would like to be part of the Mara Hotung Gem Voyager family and become a stockist, please emall contact@gemvoyager.com.